Privacy Policy

Last updated: 8 July 2026

Legal Disclaimer

The information provided in this Privacy Policy is intended to describe our practices in clear terms. It serves as a general statement of our policies and procedures. This document is not intended as legal advice, and you should not rely on it as such. Laws and regulations regarding privacy and data protection vary by jurisdiction. We recommend that you consult a qualified legal professional to ensure this policy fully complies with all laws applicable to your specific business activities and location.

Introduction

At Gigway Travel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website gigwaytravel.com, use our services, or communicate with us.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two main types of information:

✅ Personal Information

This is data that can be used to identify you personally. We collect it only when you voluntarily provide it — for example, when you make an enquiry, request an itinerary, or book a service:

Full name
Contact details: phone number and mailing address
Travel details: destinations, dates, preferences, and special requirements
Payment information: processed securely through authorised payment providers; we do not store full credit or debit card details on our servers
Any other information you choose to share with us

✅ Non‑Personal / Technical Information

We automatically collect limited information to improve our website and services:

IP address, browser type and version
Device type and operating system
Pages visited, time spent on the site, and navigation patterns
Referring website addresses

This information does not identify you as an individual.

2. How We Use Your Information

We use your information only for the purposes for which it was provided, including:

To respond to your enquiries and provide travel advice and custom itineraries
To process bookings and arrange travel‑related services
To communicate with you regarding your trip, updates, or changes
To improve our website, services, and customer experience
To ensure security and prevent fraud or unauthorised activity
To comply with legal obligations and regulatory requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information in these limited circumstances:

Service Providers: With trusted partners such as airlines, hotels, transport operators, and payment processors — strictly to arrange and deliver your requested travel services. These partners are required to protect your data.
Legal Requirements: If required by law, court order, or government authority, or to protect our rights, property, safety, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we strive to use commercially acceptable means to secure your data, no method of transmission over the internet or electronic storage is 100% risk‑free.

5. Your Rights

Depending on applicable laws — including the Personal Data (Privacy) Ordinance in Hong Kong, the UK GDPR, and other regional regulations — you have the right to:

Request access to the personal information we hold about you
Request correction or updating of inaccurate or incomplete data
Request deletion of your data, where legally permitted
Withdraw consent for processing, where consent is the legal basis
Request restriction of processing or data portability
Lodge a complaint with your local data protection authority if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details below.

6. Use of Cookies and Tracking Technologies

Compliant with UK GDPR and PECR

Our website uses cookies and similar tracking technologies to improve your browsing experience and ensure the site works correctly. Below is clear information about how we use them:

Strictly Necessary Cookies: Essential for the website to function properly — for example, enabling navigation, security, and access to secure areas. These cannot be switched off, as the site would not work without them. No consent is required for these.
Functional Cookies: Remember your preferences such as language or region selection, to provide a more personalised visit.
Analytics Cookies: Help us understand how visitors use our site, so we can improve performance and content. These do not identify you personally.
Third‑Party Cookies: May be set by trusted partners such as payment providers or service tools to support your booking process.

Your Choices:

When you first visit our site, you will see a cookie consent banner allowing you to accept, reject, or customise non‑essential cookies.
You can also manage or disable cookies at any time through your browser settings.
Please note: If you disable certain cookies, some features of the website may not work as intended.

We will only set non‑essential cookies once you have given clear, informed consent.

7. Information About Minors

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children or minors. If you believe we have collected data from someone under 18, please contact us immediately so we can remove it.

8. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third‑party websites. We encourage you to review their privacy policies when visiting them.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date. We recommend checking this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Gigway Travel 🌐 Website: gigwaytravel.com

Privacy Policy

Last updated: 8 July 2026

Legal Disclaimer

Introduction

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two main types of information:

✅ Personal Information

This is data that can be used to identify you personally. We collect it only when you voluntarily provide it — for example, when you make an enquiry, request an itinerary, or book a service:

Full name

Contact details: phone number and mailing address

Travel details: destinations, dates, preferences, and special requirements

Payment information: processed securely through authorised payment providers; we do not store full credit or debit card details on our servers

Any other information you choose to share with us

✅ Non‑Personal / Technical Information

We automatically collect limited information to improve our website and services:

IP address, browser type and version

Device type and operating system

Pages visited, time spent on the site, and navigation patterns

Referring website addresses

This information does not identify you as an individual.

2. How We Use Your Information

We use your information only for the purposes for which it was provided, including:

To respond to your enquiries and provide travel advice and custom itineraries

To process bookings and arrange travel‑related services

To communicate with you regarding your trip, updates, or changes

To improve our website, services, and customer experience

To ensure security and prevent fraud or unauthorised activity

To comply with legal obligations and regulatory requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information in these limited circumstances:

Service Providers: With trusted partners such as airlines, hotels, transport operators, and payment processors — strictly to arrange and deliver your requested travel services. These partners are required to protect your data.

Legal Requirements: If required by law, court order, or government authority, or to protect our rights, property, safety, or that of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

4. Data Security

5. Your Rights

Depending on applicable laws — including the Personal Data (Privacy) Ordinance in Hong Kong, the UK GDPR, and other regional regulations — you have the right to:

Request access to the personal information we hold about you

Request correction or updating of inaccurate or incomplete data

Request deletion of your data, where legally permitted

Withdraw consent for processing, where consent is the legal basis

Request restriction of processing or data portability

Lodge a complaint with your local data protection authority if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details below.

6. Use of Cookies and Tracking Technologies

Compliant with UK GDPR and PECR

Our website uses cookies and similar tracking technologies to improve your browsing experience and ensure the site works correctly. Below is clear information about how we use them:

Strictly Necessary Cookies: Essential for the website to function properly — for example, enabling navigation, security, and access to secure areas. These cannot be switched off, as the site would not work without them. No consent is required for these.

Functional Cookies: Remember your preferences such as language or region selection, to provide a more personalised visit.

Analytics Cookies: Help us understand how visitors use our site, so we can improve performance and content. These do not identify you personally.

Third‑Party Cookies: May be set by trusted partners such as payment providers or service tools to support your booking process.

Your Choices:

When you first visit our site, you will see a cookie consent banner allowing you to accept, reject, or customise non‑essential cookies.

You can also manage or disable cookies at any time through your browser settings.

Please note: If you disable certain cookies, some features of the website may not work as intended.

We will only set non‑essential cookies once you have given clear, informed consent.

7. Information About Minors

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children or minors. If you believe we have collected data from someone under 18, please contact us immediately so we can remove it.

8. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third‑party websites. We encourage you to review their privacy policies when visiting them.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date. We recommend checking this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Gigway Travel 🌐 Website: gigwaytravel.com